What are the causes of computer repair and how to fix it

This study discusses the Microsoft-Windows-AppReadiness event ID 215 that occurs after the intended user first signs in.

Applies to: https://userlogica.com ten – all editions, Windows Server 2012 R2
Original KB number: 2916750


If the correct user logs in locally to almost any computer running Windows 8 or someone running Windows Server 2012 R2, a “Microsoft-Windows-AppReadiness Journey ID 215” error will appear.

For example, the following log event is only logged when a computer logs on to Windows Server 2012 R2:

Log name: Microsoft-Windows-AppReadiness/Admin
Source: Microsoft-Windows-AppReadiness
Date: Date
Event ID: 215
Task category: (1)
Step: error
Tags: (2)
Computers: Computers
ART: Error, permission to store categories for the administrator. Error: “Class not registered” (0.015623 seconds)

An event is logged if the user’s computer is running Windows 8.1:

Log name: Microsoft-Windows-AppReadiness/Admin
Source: Microsoft-Windows-AppReadiness
Date: ID: 215
Task date
Event category: (1)
Step: error
Tags: (2)
Computers: Computers
ART: Unable to resolve business categories for Local_Users. Error: “Social network location not available. See Windows Help for network troubleshooting tips.” (0,second)


Issue 2968801 occurs because most AppReadiness services query the Microsoft Store based on category names typically associated with Microsoft Store apps installed on a computer system when an affected user logs in during peak hours.

A company that provides AppReadiness services generates logs when a category descriptor protection task fails. The personal roommate account does not have a Microsoft account associated with the Microsoft Store sign-in for the requested data. Therefore, if the local user logs in normally, you will experience the problem described in the current “Symptom” section.


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  • The name category is used whenever someone views the app I’m categorized in each of our All Apps views on this home screen. Viral Marketing Everyone sees when you press the down arrow on the home screen below.

    Applies to Windows: Server 2022, Windows 10, Windows 8, Windows 8.1, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2, later versions of Windows Server. Theme

    Explains how to use log viewer and run a log trace to troubleshoot issues with loading and unloading valid data. The following sections describe how to attempt to check the five event logs that record user profile page information.

    Step 1: Check The Application Log For Events

    The very first step in troubleshooting restarting and uploading a new user profile (including the driver profile) is to use the person responsible for the event to view any alerts. It doesn’t help to mention the errors and events that a particular service user profile writes to the entire application log.

    1. LaunchOpen the Event Viewer. To do this, open the management selection window, System and Security, then in the Administration section, select View event logs. The event viewer should open.
    2. In the console tree, select Windows Logs, then Applications.
    3. In the Actions panel, click Filter Current Log. The Filter Current Log dialog box opens.
    4. In the Sources Events section, select the User Profile Service check box and click OK.
    5. Check the event log, paying particular attention to errors.
    6. Of course, if you find any releases, you can check the online event log for more information and troubleshooting instructions.
    7. For further troubleshooting, take note of the date and time associated with noticeable events, and if so, check the activity log (as described in step 2) to see the details of this that our User Profile service continues to do throughout the error and carefully period way. 2:

    IncrementalView User Profile Service Activity Log

    If using only the Application log does not resolve the issue, use most of the following methods to view User Profile Service events in the operating environment. This log shows some of the key operations associated with the service and can also help you identify an issue that usually occurs during profile loading or unloading.

    The Windows App Service and User Profile Job Log is enabled by default in almost all Windows installations.

    1. In the game system tree of the viewer, navigate to Applications, then Service Logs, then Microsoft, if necessary, Windows, then User Profile Service, and finish.
    2. View the events at the time of the occurrence of the errors or notifications you reported in the application alert.

    Step 3: Be Sure To Check Your Analytics And Debug Logs

    If you need more information than what the indicator next to the activities shows, this can help you save analytics Hard logs and debug logs on a severely affected computer. This artboard probably contains a lot of extra information and should be disabled unless you’re trying to Surfbuzz an issue with legendary.

    1. In the Actions section of the Viewer, select View and select Show Scans in addition to debug logs.
    2. Go to Applications and Logs, then Services, then Microsoft, then Windows, then User Profile Service, then Diagnostics.
    3. Select “Enable logging” and then “Yes”. This should save the diagnostic log.
    4. If you need more information, see Step 4: Create and decode a trace for more information about creating a log. You
    5. When you’re done troubleshooting a particular problem, go to the diagnostics viewer, select “Disable logging”, select “View”, in which case uncheck “Show analysis and debug logs” to enable analysis and logging hidden from debugging.

    Step 4. Create A te Decode Trace

    If you are unable to completely resolve the issue using events, create a trace file (.etl file) when you resolve the issue, and also decode it using public values ​​from the Microsoft Mark server. Tracking the logs clearly gives you specific information about what the User Profile Service literally does and can help you identify the error that occurred.

    The best strategy when tracking etl is to start with the smallest log possible. After deciphering the log type, look for errors in the specific log.

    To create and decode a notification for a new user profile when used:

    1. Log on to the computer where the user usually has problems with a particular account, which might be a new member of the local Administrators group. Added

    2. The impact tooltip ends with the output of the commands, where is actually our path to the local file families we created earlier, e.g. C:\logs:< /p>

      logman initiate trace -bs 768 -nb 16 12 -n RUP -to \RUP.etl -ets
      Updatese Logman Rup -peb7428f5-ab1f-4322-a4cc-1f1a9b2c5e98 0x7FFFFFFFF 0x7 -ets
      update logman Rup -p 9891e0a7-f966-547f-eb21-d98616bf72ee 0xFFFFFFFF 0xFF -ets
      update logman -v rup 9959adbd-b5ac-5758-3ffa-ee0da5b8fe4b 0xFFFFFFFF 0xFF -ets
      Logman updated Rup -p 7f1bd045-965d-4f47-b3a7-acdbcfb11ca6 0xFFFFFFFF 0xFF -ets
      Logman new boot rup -w 40654520-7460-5c90-3c10-e8b6c8b430c1 0xFFFFFFFF 0xFF -ets
      update logman Rup -p d5ee9312-a511-4c0e-8b35-b6d980f6ba25 0xFFFFFFFF 0xFF -ets
      update logman Rup -p 04a241e7-cea7-466d-95a1-87dcf755f1b0 0xFFFFFFFF 0xFF -ets
      update logman Rup -p 9aed307f-a41d-40e7-9539-b8d2742578f6 0xFFFFFFFF 0xFF -ets
    3. On the home screen, select the username type and/or select edit account, taking care not to log out of the account with the owner. If you are using Remote with Desktop, log out of the current administration session to establish a host session.

    4. Reproduce the problem. The technique that reproduces the problem is usually to log in as the current smoker experiencing the problem, log out as the main user, or both.

    5. After reproducing each of our log integrity issues, log back in as the sole administrator.

    6. From an elevated command, runthis particular command in time to save the log in the ETL file:

      logman Minimize -n RUP -ets


    If Windows 10 is unstable, try this set of simple recovery steps, most of which are in the final attempt to fix the problem.