New laptop not charging when plugged in – how to fix

Struggling with a new laptop that won’t charge when plugged in? Here’s how to fix this frustrating issue.

Check the power outlet and cable connection to ensure they are functioning properly and securely plugged in.

Verify the Charger and Power Source

Laptop charger and power source

If the laptop still does not charge, it may be necessary to verify the power source. Test the outlet with another electronic device to confirm that it is functioning properly. If the outlet is working, the issue may lie with the laptop itself.

In some cases, the problem may be with the laptop’s charging port. Inspect the port for any debris or obstructions that could be preventing a proper connection. If necessary, use compressed air to clean out the port and try charging the laptop again.

If none of these steps resolve the issue, it may be necessary to seek professional assistance or consider replacing the charger or laptop battery.

Remember, always exercise caution when working with electronic devices and power sources. If you are unsure of how to proceed, it is best to consult a professional for assistance.

A new laptop not charging could be a sign of a faulty power adapter or charging port.

Assess Power Cord and Port Condition

Check power cord and port

First, check the power cord for any visible damage, such as fraying or exposed wires. If the cord appears to be in good condition, move on to the port.

Inspect the port on your laptop for any debris or obstructions that may be preventing a proper connection. Use a flashlight to get a clear view and gently clean out any dust or dirt with a small brush or compressed air.

Next, carefully examine the port for any signs of damage, such as bent or broken pins. If you notice any damage, contact a professional technician to assess and repair the port.

After assessing both the power cord and port, try using a different power outlet to rule out any issues with the electrical supply. If the laptop still does not charge, try using a different power cord to see if the issue is with the cord itself.

If you have access to another compatible laptop, try using the power cord with that laptop to see if it charges. This will help determine if the issue is with the power cord or the laptop’s port.

If none of these steps resolve the issue, it’s recommended to contact the laptop manufacturer or a certified technician for further assistance.

By thoroughly assessing the power cord and port condition, you can troubleshoot and potentially resolve the issue of your new laptop not charging when plugged in.

Sometimes a simple restart or checking for software updates can fix a new laptop not charging issue.

Examine and Remove the Battery

Laptop battery being removed

First, make sure to turn off the laptop and unplug it from the power source.

Locate the battery compartment on your laptop. This is usually on the bottom of the laptop and may have a latch or screws holding it in place.

Once you have located the battery compartment, carefully open it and remove the battery from the laptop.

Inspect the battery for any signs of damage or corrosion. If you notice any issues, it may be time to replace the battery.

If the battery looks fine, you can try resetting it by disconnecting it from the laptop and holding down the power button for 30 seconds. Then, reinsert the battery and try charging the laptop again.

If removing and resetting the battery does not solve the charging issue, you may need to consider replacing the battery or seeking professional assistance.

Update Software and Drivers

To fix the issue of your new laptop not charging when plugged in, one potential solution is to update your software and drivers. Outdated or corrupt software and drivers can sometimes cause charging issues.

First, check for software updates. This can usually be done through the settings or control panel on your laptop. Look for any available updates and install them.

Next, update your drivers. Go to the manufacturer’s website, such as Asus, and search for the latest drivers for your laptop model. Download and install any updates that are available.

It’s also a good idea to check for any firmware updates for your laptop’s battery or charging system. These updates can sometimes resolve charging issues.

If you’re still experiencing charging problems after updating your software and drivers, you may need to reset your laptop’s power management settings. This can often be done through the control panel or settings on your laptop.

In some cases, a faulty charging cable or port may be the cause of the issue. Try using a different cable or charging port to see if that resolves the problem.

Adjust Power Settings and Resource Usage

Laptop power settings

Another thing you can do is to check the battery settings. Open the Control Panel and go to “Hardware and Sound,” then “Power Options,” and finally “Change plan settings.” Here, you can adjust the settings for when the computer is plugged in to ensure that it charges properly.

You can also check the resource usage by opening the Task Manager. Press Ctrl + Shift + Esc to open the Task Manager, then go to the “Processes” tab. Here, you can see which programs and processes are using the most resources. You can end tasks for programs that are using too much power, which may help the laptop to charge more effectively.

If these steps don’t solve the issue, you may need to update your laptop’s drivers. Visit the Asus website or use the Asus mobile app to check for driver updates. Make sure to install any updates related to power management or battery charging.

By adjusting power settings and resource usage, as well as updating drivers, you should be able to fix the issue of your new laptop not charging when plugged in.

Cool Down and Troubleshoot Overheating

  • Check for Obstructions
    • Make sure the laptop’s vents are not blocked by dust, pet hair, or other debris.
      Check for Obstructions
Make sure the laptop's vents are not blocked by dust, pet hair, or other debris.
    • Use a can of compressed air to gently blow out any obstructions in the vents.
  • Elevate the Laptop
    • Place the laptop on a cooling pad or elevated surface to improve airflow and reduce overheating.
    • Avoid using the laptop on soft surfaces like beds or couches that can block airflow.
      Place the laptop on a cooling pad or elevated surface to improve airflow and reduce overheating.
Avoid using the laptop on soft surfaces like beds or couches that can block airflow.
  • Update System Software
    • Check for and install any available system updates, including firmware updates that may improve cooling performance.
    • Ensure that the laptop’s power management settings are optimized for cooling and performance.
  • Monitor Temperature
    • Use a temperature monitoring tool to track the laptop’s internal temperature and identify any areas of concern.
    • If the laptop consistently reaches high temperatures, consider contacting the manufacturer for further assistance.
      Use a temperature monitoring tool to track the laptop's internal temperature and identify any areas of concern.
If the laptop consistently reaches high temperatures, consider contacting the manufacturer for further assistance.
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