Have you purchased a game on Steam only to find it missing from your library? Here’s how to fix that.
Verify Game License and Ownership
To verify game license and ownership for a game purchased on Steam but not appearing in your library, first check your purchase history on the Steam website. If the game is listed there, try restarting Steam to refresh your library. If the game still doesn’t show up, contact Steam support for assistance. They may be able to help verify your ownership and restore the game to your library. It’s important to provide any relevant information or proof of purchase when reaching out to Steam support.
Review Hidden Games and Library Folders
- Open Steam and log into your account
- Click on Steam in the top-left corner of the screen
- Select Settings from the drop-down menu
- Go to the Downloads tab
- Click on Steam Library Folders
- Check for Hidden Games
- In the Steam Library Folders window, make sure there are no additional library folders listed
- If there are, select the folder and click Remove Library Folder
- Close and re-open Steam to see if the game appears in your library
Complete Purchase and Network Checks
To fix the issue of a game purchased on Steam not appearing in your library, start by making sure the purchase was completed successfully. Check your email for a confirmation of the purchase and verify the transaction in your Steam account. If the purchase was successful, try refreshing your library by logging out and back into your Steam account. If the game still doesn’t show up, check your network connection to ensure it is stable and not causing any issues with syncing your library. You can also try restarting your computer and Steam client to see if that resolves the issue.
If the problem persists, reach out to Steam support for further assistance.
Seek Assistance from Steam Support
Submit a ticket to Steam Support detailing the issue and they should be able to help you resolve the problem. It is important to provide as much information as possible in your ticket to expedite the process. Additionally, you can also try searching for solutions on forums like Reddit, as other users may have encountered the same issue and found a solution.
F.A.Q.
Why is a game missing from my Steam Library?
A game missing from your Steam Library may be due to the game being installed on your computer, but not owned by your account or no longer accessible through Family Sharing. Check if you have multiple Steam accounts to see if this is the issue.
Why can’t I download the game I bought on Steam?
It seems like you are unable to download the game you bought on Steam. This issue could be due to bandwidth settings. To fix this, go to Steam settings, select ‘Downloads’, then ‘Limit Bandwidth’ to adjust your settings based on your internet speed.
Why are my downloaded games not showing up on Steam?
Your downloaded games may not be showing up on Steam because the game files have been moved or stored in a custom location that Steam cannot detect. To resolve this issue, you can manually add the existing game folders to the Steam client using Steam Manager.
Where do I find my purchased games on Steam?
To find your purchased games on Steam, you can log in to your Steam account through the Steam application. Click your profile name in the upper right hand corner and select “Account Details.” From there, click on “View purchase history” to see a list of your Steam Store transactions, Market purchases, and in-game items or currency purchases.
