Asus External DVD Drive Not Recognized Windows 10 Troubleshooting

Having trouble getting your Asus external DVD drive recognized on Windows 10? Let’s troubleshoot the issue together.

Ensure Proper Drive Connection and Update Windows

Asus external DVD drive connection prompt

Ensure Proper Drive Connection:
Make sure the Asus external DVD drive is properly connected to your computer. Check all cables and ports to ensure a secure connection.

If the drive is connected via USB, try plugging it into a different USB port on your laptop or desktop computer. This can sometimes resolve recognition issues.

Update Windows:
Check for any pending Windows updates on your computer. Outdated software can sometimes cause compatibility issues with external devices like the Asus DVD drive.

Navigate to the Taskbar and click on the Windows icon. Select “Settings” and then “Update & Security.” Click on “Check for updates” to see if there are any available updates for your Microsoft Windows system.

After updating Windows, restart your computer and check if the Asus external DVD drive is now recognized. If not, proceed with further troubleshooting steps.

Update or Reinstall Drive Drivers

Asus external DVD drive icon

  • Update Driver:
    • Open Device Manager by pressing Win+X and selecting Device Manager.
    • Locate the DVD/CD-ROM drives section and expand it.
    • Right-click on the Asus External DVD Drive and select Update driver.
    • Choose Search automatically for updated driver software.
    • Follow the on-screen instructions to complete the update process.
  • Reinstall Driver:
    • Open Device Manager by pressing Win+X and selecting Device Manager.
    • Locate the DVD/CD-ROM drives section and expand it.
    • Right-click on the Asus External DVD Drive and select Uninstall device.
    • Restart your computer.
    • Windows will automatically reinstall the driver for the Asus External DVD Drive.

Fix Registry Entries and Remove Conflicting Software

Windows registry entries and conflicting software icons.

1. Fix Registry Entries:
– Press Windows key + R, type “regedit” and hit Enter.
– Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}.
– Look for UpperFilters and LowerFilters entries, right-click and delete if present.
– Restart your computer.

2. Remove Conflicting Software:
– Press Windows key + I to open Settings.
– Go to Apps > Apps & features, and uninstall any DVD drive related software.
– Check for any third-party software causing conflicts and remove them.
– Restart your computer.

3. Update Device Driver:
– Right-click on the Start button and select Device Manager.
– Expand DVD/CD-ROM drives, right-click on your Asus external DVD drive, and select Update driver.
– Follow on-screen instructions to update the driver.

Check BIOS Settings and System Backup

To troubleshoot the issue of Asus external DVD drive not being recognized in Windows 10, it is important to check the BIOS settings and ensure that the system backup is up to date.

Firstly, access the BIOS settings of your computer by restarting the system and pressing the designated key (often F2 or Delete) to enter the BIOS menu. Check if the USB ports are enabled and properly configured in the BIOS.

Next, ensure that your system backup is current to avoid any potential data loss during troubleshooting. Back up important files to an external storage device before making any changes to the system.

If the drive is still not recognized after checking the BIOS settings and backing up your system, try connecting the external DVD drive to a different USB port on your computer. Sometimes, the issue may be related to a faulty USB port.

Additionally, make sure to install the latest device drivers for the external DVD drive from the manufacturer’s website. Updating the drivers can help resolve compatibility issues with Windows 10.


How do I get my computer to recognize my external DVD drive?

To get your computer to recognize your external DVD drive, you can start by checking if the drive is recognized in the BIOS/System Setup. Additionally, you can run the Hardware and Devices troubleshooter and the Microsoft CD/DVD Fix it troubleshooter. Updating or reinstalling the driver for the optical drive may also help in resolving the issue.

How do I enable my external DVD drive Windows 10?

To enable your external DVD drive on Windows 10, you can right-click the drive name and select Enable. If needed, restart your computer after enabling the drive. If the drive still cannot be enabled, there may be an issue with a required software service or driver.

Why is my external DVD drive not working?

Your external DVD drive may not be working due to a missing or corrupted device driver. Updating the driver for your CD/DVD drive could resolve this issue. Windows typically includes the original device driver for your CD/DVD drive, making the update process relatively easy.

Will external DVD drive work with Windows 10?

An external DVD drive will work with Windows 10.

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