Having trouble with your Jabra Bluetooth connection? Learn how to troubleshoot common problems in this article.
Turning on Pairing Mode
To turn on pairing mode on your Jabra Bluetooth device, press and hold the pairing button on the device for at least five seconds. This will activate the device’s Bluetooth connection and allow it to be discovered by other devices. Once in pairing mode, you can easily connect your Jabra device to your phone or other audio source.
Device Pairing Instructions
- Ensure Bluetooth is turned on both devices
- Go to the settings on both your Jabra device and the device you are trying to pair it with
- Make sure Bluetooth is enabled on both devices
- Put Jabra device in pairing mode
- For most Jabra devices, this can be done by holding down the power button for a few seconds until the LED light starts flashing
- Refer to the user manual for specific instructions on how to put your Jabra device in pairing mode
- Search for Jabra device on the other device
- On the device you are trying to pair your Jabra device with, go to the Bluetooth settings
- Search for available Bluetooth devices and select your Jabra device from the list
- Enter passcode if prompted
- If you are prompted to enter a passcode, refer to the user manual for your Jabra device for the default passcode
- Enter the passcode on the other device to complete the pairing process
Confirming Successful Pairing
To confirm successful pairing of your Jabra Bluetooth device, check the Bluetooth settings on your device to ensure the Jabra device is connected. Test the connection by playing audio through the headset or headphones. If there are any issues, try resetting the connection by turning off Bluetooth and turning it back on, then attempt to reconnect. If problems persist, update the firmware on both devices and try again.
Troubleshooting Connections
| Issue | Possible Solution |
|---|---|
| Bluetooth device not pairing with Jabra headset | Make sure both devices are in pairing mode and try again |
| Interference causing connection drops | Move away from other electronic devices that may be causing interference |
| Poor audio quality during calls | Ensure headset is charged and close to the connected device |
| Headset not connecting to phone or computer | Restart both devices and try reconnecting |
| Unable to hear or be heard during calls | Check microphone and speaker settings on connected device |
F.A.Qs
Why is my Jabra Bluetooth not connecting?
Your Jabra Bluetooth may not be connecting due to issues with the Bluetooth settings on your mobile device, compatibility issues, or outdated firmware on your Jabra device. Try troubleshooting by turning Bluetooth off and on, attempting to pair with a different mobile device, and ensuring your Jabra device has the latest firmware update.
How do I put my Jabra Bluetooth in pairing mode?
To put your Jabra Bluetooth in pairing mode, you need to simultaneously press and hold the Left and Right buttons on the earbuds for 3 seconds until the LED on the right earbud flashes blue. Then, go to the Bluetooth menu on your mobile device and select the Jabra earbuds to pair.
Why is my Bluetooth headphones not connecting?
Your Bluetooth headphones may not be connecting due to factors such as distance, interference, obstructions, or low battery charge.
How do I pair my Jabra again?
To pair your Jabra again, insert the Jabra Link Bluetooth adapter into a USB port on your computer, turn on the Jabra Bluetooth device, put it in pairing mode, and use Jabra Direct to click Pairing.
