Fix Amazon Prime Video Something Went Wrong Error

In this article, I will discuss how to fix the Amazon Prime Video something went wrong error.

Troubleshooting Internet and Server Issues

To troubleshoot Amazon Prime Video Something Went Wrong error, first check your internet connection. Ensure you have a stable connection by restarting your router and modem. If using Wi-Fi, move closer to the router or consider using an Ethernet cable. Clear your browser cache and cookies, or try using a different browser. Disable any VPN or proxy servers that might be causing the issue. Checking for software updates on your device can also resolve the error.

If the problem persists, contact Amazon customer support for further assistance.

Refreshing Your Streaming Experience

Amazon Prime Video homepage

  • Restart Amazon Prime Video:
    • Close the Amazon Prime Video app or website completely.
    • Reopen the app or website and try streaming again.
  • Clear Browser Cache and Cookies:
    • Open your browser’s settings.
    • Find the option to clear cache and cookies.
    • Select the option and clear the cache and cookies.
    • Restart your browser and try streaming again.
  • Check Internet Connection:
    • Make sure your device is connected to the internet.
    • Run a speed test to check your internet connection.
    • If the connection is slow, try restarting your modem or router.
  • Update Amazon Prime Video App:
    • Go to your app store and check for updates for the Amazon Prime Video app.
    • If there is an update available, download and install it.
    • Open the app and try streaming again.

Updating Software and Applications

To update software and applications on your device, start by checking for any pending updates. Navigate to the respective app store or software settings and look for available updates. Download and install any pending updates to ensure that your software is running the latest version.

Regularly updating software can help fix bugs and improve performance. If you’re experiencing the “Something Went Wrong” error on Amazon Prime Video, updating the app may resolve the issue. Make sure to have a stable internet connection while updating to prevent any interruptions.

Additionally, updating your operating system can also help resolve compatibility issues. Check for any available updates for your device’s operating system and install them accordingly. Keeping both your applications and operating system up to date can help prevent errors and improve overall functionality.

Adjusting Network and Device Settings

To adjust network and device settings, start by checking your Wi-Fi connection to ensure it is stable. If using a computer, restart your router and modem to refresh the connection. Clear the cache and cookies on your browser or streaming device to resolve any potential issues. Additionally, make sure your software and firmware are up to date to prevent software bugs. If the error persists, consider using a virtual private network (VPN) to bypass any network restrictions.


Why does my Amazon Video keep saying something went wrong?

Your Amazon Video may be saying “something went wrong” due to a potential issue with the app’s cache or software. Try clearing the app’s cache, restarting your device, ensuring it has the latest software version, and potentially re-installing the app if the problem persists.

Why does Amazon keep saying Oops something went wrong?

Amazon keeps saying “Oops something went wrong” due to various reasons such as network problems, server issues, software or hardware malfunctions, inactive Amazon accounts, or expired Amazon Prime Video subscriptions.

Why is my Amazon Prime Video not working on my TV?

Your Amazon Prime Video may not be working on your TV because you need to restart your connected device and/or router. If you can connect to the Internet on other devices, consider updating your device’s DNS settings. For more information, consult your device’s manufacturer.

How do I fix Amazon Prime Video error?

To fix Amazon Prime Video error, you can start by checking your internet connection. Try disconnecting and reconnecting your Wi-Fi router. Additionally, sign out of your account and sign back in, or delete and re-download the app on your device.

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